FAQS
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We are aware that, although most people know what a ceiling fan is and how it works, certain fan users will have questions which need to be answered. More information here
How much air do fans move?
The amount of air fans move is measured in cubic metres per minute. The more cubic metres per minute, the greater the amount of air the fan moves and therefore the greater the feeling of cold or heat, depending on the selected function. There is a direct relationship between the amount of air and comfort provided by the fan.
How do fans cool a room?
The use of ceiling fans does not involve an actual drop in temperature but the feeling of greater freshness. The air moved by fans is what causes users to feel coolness, even up to 8 ° less than the actual temperature.
What type of warranty does my fan come with?
Our fans have a 15-year warranty for fan motor malfunction and 2 years for other pieces of unit. Light bulbs are not considered part of the fan.
What does RPM indicate?
The RPM—revolutions per minute—indicates the speed at which the fan spins and, therefore, is related to its consumption. The higher the RPM, the greater the consumption. In our catalog, you can see the RPM for each fan followed by this symbol.
What is the advantage of using fans as opposed to other ventilation systems?
Ceiling fans provide a nice cooling sensation—compared to other ventilation devices—and is healthier and cheaper than the rest. On average, a fan running at higher speeds consumes less than a 100W bulb and can even result in savings of up to 47% in contrast to other cooling devices.
How can I install my fan in a sloped ceiling?
If you wish to install the fan on a slanted ceiling, you must ensure that the fan is far enough from the ceiling so that the blades do not hit it. You should also note that the maximum angle at which you can install your fan is 20°.
Can I use my fan year-round?
In our catalog you can find some models featuring reverse summer-winter operation. These models will be marked by this icon. Ceiling fans are an effective way of reducing energy costs year-long. In summer, it may be used independently or in conjunction with air conditioning, resulting in energy saving of up to 40%. In winter, the fan allows for better distribution of the air layers, reducing heat loss and saving up to 10% on electricity.
Can I install my fan outdoors?
We have IP44 rated models designed to for outdoor spaces. However, these should be installed under a roof or ceiling of some sort for proper operation and maintenance.
How I can control my fan speeds?
Our catalog identifies what type of control system each fan has. Some models are operated by remote control and chains, and others through a wall switch.
What kind of cleaning and maintenance does my fan need?
Water is not recommended for cleaning because it can damage the motor. Use a soft cloth to avoid scratching the finish. If it will be left idle for a long period of time, unplug the mains power to avoid electrical overload of the components. The fan does not need to be greased. The motor has permanently lubricated bearings.
How can I install a ceiling fan in a high ceiling?
As fan experts, we recommend installing the fan at a height of 2.7 metres. For heights greater than 2.8 meters, you should use pipe extensions, available as accessories in our catalog. The sizes of the suitable tubes according to ceiling height are listed below.
Ceiling Height 2.7m 3m 3.3m
Extension tube length 30cm 40cm 50cm
Can install my fan myself or does it need to be installed by a specialist?
If you follow the detailed instructions in our manuals, installing the fan should not be a chore. However, like any other device that requires electrical installation, it is recommended that installation be done by a specialist.
How do I install my generic remote control with part number 33929?
Within 60 seconds after AC power connection, press and hold the OFF button for at least 5 seconds. The receiver will detect the previously selected working frequency. If the fan includes a light fixture, it will blink a few times and finish the configuration. If it doesn’t have a light fixture, the operation should be checked by using the remote, pressing any of the speed buttons to check that the fan starts to turn.
My fan does not start. What should I do?
If your fan does not start, you should check the fuses or switches in primary and secondary circuit breakers, as well as terminal block connections. Make sure the sliding switch is firmly in up or down position and the motor’s stabilising fingers have been removed. If the fan still does not work, call a qualified electrician.
My fan wobbles. What should I do?
If your fan wobbles, check that all the blades are securely bolted and the bracket is securely fastened to the ceiling. If all this looks correct, check that the blades are perfectly level.
My fan is noisy. What should I do?
If your fan makes noise, make sure all the screws on the motor housing are tightly fastened. Note that after installing the fan, it needs an adaptation period of 24 hours.
What is the recommended minimum distance from the wall to the blade?
vFor the smooth operation of your fan and proper air circulation, we recommend that you position your fan to leave at least one meter between the wall and the blade.
Can all our fans be operated by remote control?
No. This catalog indicates the models that can operate by remote control.
When installing multiple fans in adjoining rooms, what should we do so they work independently?
Remote controls allow up to 16 frequency combinations and can be adjusted by remote control. Every fan must be assigned a different frequency to operate autonomously.
Can I turn the fan on and off with the switch?
If both the speed and light cords are in switched on, when the switch is turned on, the fan will start up at the same speed at which it was shut off. This operation cannot be guaranteed if using the remote control.
Can the post be cut?
We do not recommend cutting the post given the risk of de-stabilising the fan.
Three wires come out of my ceiling: earth (yellow), neutral (blue) and phase (brown) and for Fan 4: earth (yellow), neutral (blue) phase (brown) and light (red or black). What should I do?
Connect light (red or black) and phase (brown) cables in the same strip with the next phase coming from the ceiling.
